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  #1  
Old 03-06-2010, 04:58 PM
itch
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Default Car Mats

Just wanted to share my experience purchasing rubber car mats for my new Murano.
I ordered front and rear mats from McNeil, and it was a horrible experience beginning with the day they arrived. The beige color was more closer to a brown color and the customer service representative mentioned that was a common complaint. He advised that an rma reimbursement would take a week. Week goes by and in a call for an update, I'm advised again by another csr, that it would take another week. Week goes by and the gal says she will personnally look into it, but will still take another week. Now keep in mind, I have signature proof of my return delivery so I'm feeling comfortable they're not gonna deny receipt. Another week goes by and this lady is virtually laughing while trying convey sympathy, and assures I will get reimbursement.
In short, it takes another 2 weeks before finally receiving reimbursement.
This is McNeil Enterprises, they advertise car mat and accessories ads in the back of popular car magazines, so I originally purchased from them without worry. Such a huge mistake!! Oh forgot to mention, in my last final phone call, I expressed my frustration with the matter..guess what, she hangs up on me!!! I don't think I have ever in my life had this much difficulty and stress in a consumer product return.
  #2  
Old 03-06-2010, 05:03 PM
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NissanTech NissanTech is offline
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  #3  
Old 06-18-2013, 08:15 PM
kbaeta kbaeta is offline
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Bummer. But you got your snaps back so cheers!
 

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