View Single Post
 
Old 10-21-2017, 02:42 PM
smj999smj's Avatar
smj999smj smj999smj is offline
Master Enthusiast
2006 Pathfinder
2003 Frontier King Cab
2003 Frontier KC SVE 4x4
 
Join Date: Jun 2012
Location: Prospect, VA
Posts: 1,866
Default

The brake warning light and charging system warning light coming on to alert of a charging system failure is normal on all Nissan vehicles and has been for a long time before the Murano. The recall was because of a wire breaking inside the alternator which was "supposed" to have been corrected on later models. Your biggest issue is going to be proving that your alternator failed because of the same broken wire issue rather than another issue, such as a failed regulator or worn out brushes. If it failed because of those issues and after 7 years, rather than the wire failure, it would be considered normal wear and tear rather than a defective part that failed prematurely (auto parts do fail over time and are not warranted forever from the factory in most cases). You would have to have an auto electrical specialist or auto technician disassemble the alternator and confirm that the failure is due to the same broken wire as those in the recall to have any chance at getting Nissan to compensate you or have any grounds for the NHTSA to extend the warranty. You could contact the NHTSA directly and complain and if they have a significant number of complaints from model years outside of the original recall, they may investigate it further and/or extend the recall. That will usually take time but if it does happen, you will probably get an opportunity to get reimbursement for the repair if you keeps your receipts as proof of it being done.
Other things you can do fall under what most call the "squeaky wheel" method. Call the customer hotline @ 1-800-NISSAN-1 and complain, post your issue and dissatisfaction on Nissan's Facebook page and/or complain to the service manager, sales manager and general manager at your Nissan dealer. Dealers do have the authority to "goodwill" warranty certain repairs for their loyal customers, in part or in full; this might mean they will offer to cover the labor if you purchase the parts from them, or, split the bill 50/50 with you. Nissan, themselves, could offer some sort of deal for compensation if you have the repair done through a dealer (of course, they may not, as well). But, complaining is free and you never know unless you try! Good luck!
Reply With Quote