Rate and write a review for your Nissan dealer or your Nissan Altima

[NissanTech]

We can not stress enough the importance of walking into a dealership prepared. Whether you are in the process of buying a car, or getting one worked on, you NEED to choose the dealer which best fits YOUR needs...Are you more concerned with the bottom line, or does customer service mean the most to you? Well, we hope the dealer reviews and ratings, given by users like you, help in making your decision. Let us know how it goes; write a dealer review when you get back!

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Nissan Altima Reviews


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[GripperDon]

I bought over the Internet. I did the build your own thing and then reviewed various dealer inventories to find the car I wanted. I contacted the INTERNET sales department and worked worked with Gil at Quality Nissan In Temecula Ca..

What a pleasure, He was well informed, checked to be sure the car I wanted was still there and we completed the deal. No hassle, short time, Efficient for both parties. Only way to go. Probably no not probably definitely because Gil was did his job so well.

[coop0129]

I purchased my 2002 Nissan Altima from an individual. After coming to this forum, I discovered that I had multiple recalls that needed to be addressed. I contacted BUCKEYE NISSAN in HILLIARD, OH, which is a suburb of COLUMBUS, OH. They said they would be happy to take care of this, so I made an appointment. When I purchased the car, two weeks ago, it needed an alignment, which I got done. I checked everything on the car, and everything was good. So, I told Nissan to please just take care of the recall problems, and not to call me with anything else. So, I get a phone call stating that I need a FOUR WHEEL ALIGNMENT, WHAT A CROCK OF $#!*!!! They also stated that I need NEW REAR BRAKES AND ROTORS. Well, unless they wore out in two weeks, they still should have about 1/4 pad left on the inside and the outside, and the rotors are flawless. They also stated that I need an oil change, which is ridiculous since I just changed it, and I check my oil at every gasoline fill up, and it is still as clear as when I put the oil in 300 miles ago. So, I believe that since BUCKEYE NISSAN is not making any money off of me, but just the minimum for the recalls, they are trying to SCAM ME into purchasing service I don't need. I told them I am not the stupid run-of-the-mill driver that knows nothing about my car. I will also be following up with whomever I can at Nissan USA.

Beware of BUCKEYE NISSAN!!!!!!

[jhong1226]

Rosen Nissan at Gurnee,IL sucks! told them about the problem on te passenger side suspension and left the car there so they can test drive it, 5 hrs later they called me and said nothing wrong with suspension that they drove it but couldnt hear anything wrong. So i picked-up the car an hour later but they did not expect me to have written down the mileage of the car b4 i turned it over ( 31815 miles), gues what? when i got the car it still has 31815 miles on it!!!!how the hell could they find anything if they only drove it in the parking lot??? DUH!!!!
also took them an hour to find my car when i was there!!! said one of the tech got my keys and have gone home, oh well i guess he's coming back!!!
Ill try calling nissan consumer affairs on them and see what they can do.

[vpnavy]

Originally Posted by jhong1226

Rosen Nissan at Gurnee,IL sucks! told them about the problem on te passenger side suspension and left the car there so they can test drive it, 5 hrs later they called me and said nothing wrong with suspension that they drove it but couldnt hear anything wrong. So i picked-up the car an hour later but they did not expect me to have written down the mileage of the car b4 i turned it over ( 31815 miles), gues what? when i got the car it still has 31815 miles on it!!!!how the hell could they find anything if they only drove it in the parking lot??? DUH!!!!
also took them an hour to find my car when i was there!!! said one of the tech got my keys and have gone home, oh well i guess he's coming back!!!
Ill try calling nissan consumer affairs on them and see what they can do.

What did they say when you confronted them with the mileage?

Also, don't forget to put your comments on http://x.nissanhelp.com/Reviews/sub_cat_list.php?cat_id=1 if you still aren't satisfied.

[jhong1226]

I wasnt able to confront them about it since i was already an hour late on my job and had to rush, i did took pictures using my cellphone just in case i would need it.

[vpnavy]

Originally Posted by jhong1226

I wasnt able to confront them about it since i was already an hour late on my job and had to rush, i did took pictures using my cellphone just in case i would need it.

Smart move. Please let us know what happens.

[Luvmycar]

I purchased a CPO 2006 Altima 2.5S from Weston Nissan/Volvo (Davie, Florida). A CPO is supposed to have a 142pt. inspection, not been totaled & not been previously owned by a fleet/rental company. Well, found out a week after purchase that the inspection was never done (too many items on car not reconditioned), vehicle was in an accident that front end damage, driver side damage, under carriage damage, rear end damage. Last but not least the car was owned by a fleet/rental company.... I contacted Nissan North America and they don't care that stealerships are selling CPO vehicles that do not meet Nissan standards. So be very careful about purchasing a CPO vehicle!!! These stealerships can slap a CPO label on any old car.....

Bottom line stay away from Weston Nissan/Volvo, they absolutely do not care about the customer......

[ricklea1953]

Auburn Nissan, in Auburn, Washington. Part of the Rainier Auto Group. Just bought the car but I can tell you that the buying experience was real good. Our salesperson (Jose) went way out of his way.

I have yet to test the service or warranty departments.

As of yet, I am very please but I paid almost the asking price for the end of the year model with the options we wanted. Nobody else in a 4 state area was able to come up with a 2007 2.5SL with the leather, upgraded stereo and exterior color my wife wanted.

[nothot]

Run for the Door! Charlotte Harbor Nissan, Port Charlotte, FL. worst service ever. I wouldn't buy a toy car from them.

[mpe235]

BILL RAPP NISSAN
Bill Rapp Nissan is the newest Nissan dealership in the Syracuse New York area! Currently operating out of The BIll Rapp Pontiac, Buick and GMC service department on the corner of Thompson Rd & Burnett Ave.
Check out our labor rate and parts prices compared to the local competition. We have experienced nissan certified technicians.
If you are tired of paying high prices at the local competition stop in and give us a try. Or give our service department a call at 315-437-2501.
The owners are currently working on development of a new faclity to be built across the street from our current location.

Mike (mpe235)
Nissanhelp.com Moderator
Nissan Certified Master Technician

[ankgupta]

We recently bought out Nissan Altima from First Nissan in Simi Valley,CA the experience was real bad. After they sold the car they had no interest in providing any customer service so that is last of them I will be seeing. Thought to pass it along to fellow memebers here.

HTH,

-Ankur

[meghan02]

Bill Sieldel's Nissan in Miami, FL has THE worst customer service I have ever dealt with.
LIES!! everything that comes out of them are lies.

Do not give them your time of day for any repair or service period!

this dealership is highly not reccomended.

[howardmoy]

Chicago area

Liberty Auto Plaza (Nissan, Kia, Volkswagon)
920 S. Milwaukee Ave, Libertyville, IL 60048
Phone: 800-224-4153
Liberty | Chicago Nissan Dealers | Chicago Used Cars | Chicago Kia Dealers | Chicago VW Dealers | Libertyville Illinois Nissan Kia VW Dealership

Owner: John Massarelli
General Manager: Herb Meyer
Manager: Kurt Biron
Sales: Michael Conn and Drew

All previous Nissan purchase experiences were fine except this time when my experience was awful.

Liberty Auto Plaza gave me the run around and typical car salesman pitches. Promised a lot, changed their policy as needed to their benefit, made me do a lot of work when they knew they weren't going to follow through with their word, and delivered nothing. I was victim of two of their false advertising tricks: 1) Mailing advertising fraud to purchase my used car for outrageous value over bluebook and 2) Get $500 cash if they can't beat other dealer's offer.

summary of my experience:

I wasn't even looking to buy a car. I got this letter from Liberty Auto Plaza stating they will buy my used car at original MSRP minus mileage and no other deductions accounted for. Using actual blue book or standard industry mileage deduction amount would result in the dealer offering me thousands more than blue book. However, their clause is that they get to arbitrarily use a mileage amount that varied from something like $.10/mile to $1.50/mile for every single mile on the car. I asked if the only deduction Liberty Auto Plaza takes is mileage and not condition of the car, what is that standard mileage rate for my particular model year car and trimline and that amount should be the same amount for any same year and same model car. Liberty Auto Plaza did not have an answer, instead they did pick a suitable mileage rate to use AFTER accounting for my car's mileage, mechanical, and physical condition to bring my car down to blue book, whereas the Liberty Auto Plaza letter stated only the mileage deduction would be considered.

When it came time for pricing of the new car, the salesman, Michael Conn, involved the manager, Kurt Biron. Kurt Biron offered his best price and I showed him pricing from other dealers. He seemed to become quickly irritated and defensive stating things like he's surprised I'm shopping around for the best price. Well, of course, any smart car buyer does their homework and price shops, especially with the ease of the internet. Prior to stepping into Liberty Auto Plaza, I sent out some requests through car websites such as edmunds.com and cars.com asking for quotes. Liberty Auto Plaza never responded to those requests. Kurt Biron stated they knew it was me and didn't respond. I know they didn't know it was me since I did the requests before I went to Liberty Auto Plaza. If they did know it was my request, any half decent customer service would have at least responded with some form of email or phone communication instead of completely ignoring the request.

Kurt Biron told me to bring in my best deal's email and he'll match it. That was his only request in order for him to sell me a car at a lower cost than he was offering. I had many offers to purchase a car at a fixed amount below invoice of ANY trimline and options of the car model I wanted (ie, any car). The best deal was the same, that I was shopping for (I eventually did buy from exactly as quoted). Kurt Biron didn't believe the low offer and tried to come up with excuses why that quote would not be the final price for me such as it included recent Nissan Quest ownership or recent grad promo or the dealer was "low balling" me to come into their store and would raise the price when I got there. Kurt Biron had his sales agent Drew sit down with me and call the other dealer to verify the quote offer while Drew listened in. Drew acknowledged he heard the whole offering and nothing was left out nor any other special qualifications to get the price and the price in the email was the final selling price (excludes tax, license, and other standard fees for all dealers). Kurt Biron refused to believe the price and declined to match or beat it. Now after telling me to bring in the best email offer, he requested that I go to the other dealer and obtain the offer on the other dealer's letterhead and signed. Dealers are smart enough not to give customers signed offers to walk off the lot with so customers can go to competition. I even overheard Kurt telling his other colleagues, including GM Herb Meyer, Kurt Biron doesn't care and doesn't want to sell me a car. Kurt Biron stated that price is ridiculously under-priced. I asked Kurt Biron if the quote was the actual price offered if he can beat that price, he said "No" in response. Kurt probably took it all personally that he couldn't beat the deal and that may explain why Kurt Biron became hyper, loud, and very rude to me and told me directly he will not sell me a car at any price.

Right after Kurt said he could not beat the deal, I also spoke with Herb Meyer, GM. At least he was very calm and professional about the whole situation, but that's about it from what support I got from him. He said to bring in a written signed estimate from the other dealer. I asked what if they don't give signed quotes to take to their competitor. I asked Herb Meyer if this is the price, can be heat it. Herb Meyer responded that he could not beat that deal. Herb Meyer said he tried to tell Kurt Biron to take a small loss rather than to not sell the car and not get future service work done on the car or even worse, give the customer $500 cash for not beating the deal and making no sale. Herb Meyer said to bring in the Bill of Sale from the other dealer and he will give me the $500 cash based on Liberty Auto Plaza's policy since both managers stated they could not beat the deal.

Went to other dealer, very pleasant to work with, and bought the car at the exact price they quoted me (excludes tax, title, the basics everyone has to pay). I took the Bill of Sale back to Herb and now Herb says to come back and bring the car. How many times are they going to send me away to bring something else they "neglected" to tell me to bring? I bring the car in, Herb Meyer verifies the VIN, and says the check will be mailed and I would have it in 2-3 days. Check never shows. Herb Meyer says wait until Friday, if doesn't show up, he'll cancel it and give me a new check. I called Herb Meyer saying time to cancel and give me a new check for me to pick up. He always asks for my phone number to call me back after he looks into the issue. Herb Meyer never called me back. I always had to call him back. Herb Meyer says the check is in the office and it's now locked and he can't get in there. What General Manager does not have the keys to the office? A week later, I stop into the office since Herb Meyer hasn't called me back. He sits me down with Kurt Biron and Kurt explained he told Herb Meyer earlier that week Kurt Biron stopped the check. So if Herb Meyer knew about Kurt Biron cancelling the check, why didn't Herb Meyer call me back to tell me instead of waiting for me to come into the dealership, especially when Herb has my phone number!? Poor customer service.

Liberty Auto Plaza is trying to get out of their policy offer of $500 cash. They still owe me the $500 cash as I followed all of the program rules and requests of the managers. The picture of their huge window ad states:

Liberty Auto Plaza is now offering $500 cash
"We'll beat their price guarantee" Ask for details

When you ask for details, they hesitate to give you fake "check" certificate that states:

IF WE CAN'T BEAT YOUR BEST WRITTEN OFFER, LIBERTY AUTO PLAZA WILL PAY YOU $500*
Now the * says: Must present written offer from the ChicagoLand area. Price must be current and verifiable, on identical vehicle in stock.

Why do I believe they still owe me the $500? Because I satisfied all of the written offer requirements as:

Ask for details - I did, and got the "offer check details" hand out.

We'll beat their price guarantee - They did not beat the price. In fact, Kurt Biron directly said he will not sell me a car, thus they can't beat any dealer offer even if it was lower or higher.

Must present written offer from the ChicagoLand area - I had written offer from a local dealer and email is a legal form of documentation. Liberty Auto Plaza's offer did not say it had to be signed nor on any dealer letterhead or such. Email is written.

Price must be current - definitely was current as I bought a car from their competitor after Liberty Auto Plaza declined to beat it.

Also "verifiable" - Drew was Kurt Biron's agent to verify it and Drew verified and confirmed it. "verifiable" did not say "written" nor "signed"

on identical vehicle in stock - Both dealers had plenty of identical vehicles in stock. I had quotes based on an amount below invoice price irrelevant of model, trimline, or options. After Liberty Auto Plaza checked the competitor's stock and their own stock, they did not state they do not have a match, but only stated they could not beat the price.

What else is there? Nothing! I have complied to all of their written offer and even their unwritten verbal policy requests.

After they declined to pay me my $500, the $500 window offer was taken down probably since it was a scam hoping no one would claim the offer.

I had Kurt Biron leave a message for the owner, Jim Massarelli, call me to discuss the situation. Again, no response from Liberty Auto Plaza.

This experience explains to me why auto dealers have a bad reputation. I hope others don't have to experience what I have been through. I gave Liberty Auto Plaza many chances to sell me their car instead of going to the competitor. I had 2 other previous Nissans before shopping for this third, so I am a dedicated Nissan customer. I wasn't even considering buying a car until I was tricked with Liberty Auto Plaza's buy back mailing scam.

[jmartin05Alt]

I've taken my 05 Altima to a few places around north Dallas.
The only one trust (and not much) is Nissan McKinney.

I had a bad experience at a quick change lube station with a car wash attached (i know, i know - what was i thinking) and about a hundred miles after the change I gained a timing chain whine.
I took it to the dealer since then to get regular maintence done, but have since changed to soing routine oil myself.

Nissan of McKinney quoted me 3 grand to fix it the engine whine(Sept of 08). Now that I have read the bulliten regarding the timing chain guide issues I intend to have it quoted again.
This time by multiple dealers

I have no idea as to weather or not it will change the price or not.

I have been told the noise will eventually turn the engine light on, but nothing major will come of not having it attended to right away other than the anoying sound.

[jmartin05Alt]

I've had and still have a problem with the safety switching mechanism of the shifter.

Automatic Trans.

When the car reaches a certain warming temperature in cold climates the selonoid/switch in the shifter and brake go haywire and switch on and off for a peroid of about 10 minutes rendering the shifter useless.

I took it in under warranty and they said they fixed it.

it was still there, and when I got around to getting it looked at again, the warranty (30k) had just expired.

Those punks told me it must be something else, and charged me to replace another part. Still not working.

I intend to return to the dealr when I move back to the area soon, and hold them accountable for the repair under warranty.

Wish me luck.

[sak74]

I have a 02 altima 2.5s wit a ton of problems. Nissan dealerships r no help. They just want to rob u. Nissan should b put out of business. The convienance of driving isn't worth the money I have to spend to keep this piece of crap running. I'm going back to Honda. At least I never had a problem with my accords. & they were 90s & 91s.