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'08 Altima Coupe 3.5SE dead after 20 hours Forums > > > '08 Altima Coupe 3.5SE dead after 20 hours '08 Altima Coupe 3.5SE dead after 20 hours
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Altima Coupe Nissan Altima Coupe Discussion Forum

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  #1  
Old 02-05-2008, 10:21 AM
Allen King
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Angry '08 Altima Coupe 3.5SE dead after 20 hours

Long version of the story, but I think is necessary. I had the car for 20 hours and drove 68 miles before the engine had to be replaced. I am on day 18 of not having a car I purchased 19 days ago. Please comment!



Friday January 18, 2008 at around 9:30PM I drove off the lot from Concordville Nissan after completing a very fast and smooth purchase. The car was beautiful. It is silver with charcoal interior, leather seats. Has the premium and the technology packages. On Saturday January 19, 2008 at approximately 5:30PM while driving westbound on I-76 in New Jersey, I noticed a large amount of white smoke in my rear-view mirror. Before I could pull over to the shoulder of the highway the car stalled out. After I coasted to the shoulder I promptly called the salesman at Concordville Nissan that sold me the car. He arranged for a tow truck to come get the car, but could not provide me with a loaner, and Enterprise Rent-A-Car was closed because of the time. I had a friend come pick me up from the side of the highway. I was left without means of transportation until 5PM Monday January 21.


During the day Monday January 21, I received a phone call from the salesman stating that the service center had diagnosed the car and determined that the engine was “blown”. I next spoke with the general sales manager of the dealership, he had already started communication through email with Nissan Corporate and some people and Nissan Consumer Affairs. I stated that I wanted my car replaced with another 2008 Altima Coupe with the same options. The sales manager agreed that resolution is that he is pushing for, but he can only do what Nissan Corporate/Consumer Affairs decides on. On Tuesday January 22, the sales manager stated that Nissan will only agree to replace the engine in the existing car. That same day I called Nissan Consumer Affairs and entered a case. I was told that a Regional Specialist would call me before the end of the next business day.
Wednesday January 23, just after 3PM, a Consumer Affairs Regional Specialist called me. We went over all of the information that the initial Consumer Affairs person and the resolution that I wanted. She stated that Nissan’s normal procedure was to replace the defective/faulty part and return the car to the customer. I again stated that this is not satisfactory, and that I wanted the car replaced with another 2008 Altima Coupe with the same options. She also stated that what happened to my car has never happened before, and Nissan was sending a Regional Manager and a specialist to look at the car on Thursday January 24. And after the Regional Manager and the specialist looked at the car she could give me more information. She stated that she would call me again with more information on what happened to the car and the course of action that Nissan would follow.


Friday January 25, the Consumer Affairs Regional Specialist called me and told me that the engine had a cracked head and Nissan was replacing the engine with a brand new crated engine. She also stated that Nissan was shipping my original engine back to Tennessee to have engineers try to figure out why the head had cracked, because again this has never happened before. I was also told that after the case was reviewed by the District Manager, Nissan’s final decision was to replace the engine in the original car and that replacing the car with another equal was not an option. In addition to replacing the engine in the original car, Nissan also stated that they would pay for 2 months of car payments or buy back my economy extended warranty and give me the same one at no cost. I stated again that this is not a satisfactory resolution. She stated Nissan’s final decision again, and directed me to the Better Business Bureaus if I still was not happy.

Friday February 1, the Concordville Nissan service manager informed me that when they were mating the brand new engine to the transmission the technician damaged the transmission fly wheel.

Monday February 4, the Concordville Nissan service manager informs me that the fly wheel has been replaced, and everything is almost back together. He guesses that I will be able to pick the car up on February 5.



I am a first time buyer of Nissan, and I am completely dissatisfied and disgusted with my purchase. I do not want the car, which still is not finished being repaired, that I originally purchased. I want another Altima Coupe 3.5SE with the exact options, or the $11,000 I put down on the car and the loan for $21,957 dissolved. How can Nissan not stand behind their products? Let alone not even for 24 hours after purchase. I owned the car for 20 hours, and only drove it 68 miles total. All of this, and I am left driving an economy loaner that doesn’t even have power lock or windows.

I am keeping the story up to date at allen king
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  #2  
Old 02-05-2008, 10:37 AM
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WOW!!

Isn't there a law that let you return your car before a certain number of day? 2-3 days? Have you contact a lawyer? You shouldn't take that car back.
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Old 02-05-2008, 10:58 AM
Allen King
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I am writing a letter to Nissan Headquarters first, but that is my next course of action. PA has a "no cooling off period" law that doesn't allow me to return or get my money back. Lemon Law in PA is 3 service attempts in the first 1 year/12,000 miles to correct a problem. Or if you are without the vehicle for 30 days in the first year/12,000 miles.
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Old 02-05-2008, 02:56 PM
deeznuts
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That is complete Bull shit. I am sorry for you man. I would definitely get in touch with an attorney, and pursue all avenues. Have you thought about taking the short trip to Tennessee, driving the car right through their ******* headquarters, Flip them the keys, and say "I think there is something wrong with your car". Have you asked the dealership to step up to the plate, and take the car back? I think that is the very least they could do. They could turn around and sell it as a "demo" or a "program" car. Man that is shady.
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Old 02-06-2008, 03:51 PM
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I agree, I would be pissed if that was my car. Unfortunately by law they are only required to fix the car they sold you, however I would think that they would want to stand behind their product better, especially for a first time owner. I have to say that working for nissan over the years I am extremely unhappy with the way they hanle their consumer affairs. It is as if they don't care about the customer after they get the money for the car. That concerns me because if they keep treating customers like that they will eventually go out of business.
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  #6  
Old 02-11-2008, 06:13 AM
Dr. Laplace
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Hi, This is my first post.

I'm sorry to hear about your car.... I am a bit fearful of your story, since I have the same car (3.5 SE, sans the tech pkg).

Would you post your VIN so all of the other users can compare the plant's sequence number with their car?

Thank you, and best of luck to you!
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