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Murano Nissan Murano Discussion Forum

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  #1  
Old 07-06-2007, 04:52 PM
laurie laurie is offline
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2005 Murano
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Angry drivers seat

My 2005 Muranos' driver seat is rocking from side to side! I brought it to the dealership and I had to pay, up front, $260 for parts and then I'll have to pay the labor for the parts to be installed.This is a known issue with Nissan.I have the premium extended warranty and the dealers is telling me that nothing is covered? If Nissan has issued a service bulletin(#05043) for this problem why do I have to pay for an obvious design problem?
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  #2  
Old 07-07-2007, 05:27 AM
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mpe235 mpe235 is offline
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Is your extended warranty a Nissan extended warranty?
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  #3  
Old 07-07-2007, 06:09 AM
laurie laurie is offline
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I purchased the warranty from my Nissan dealer but now looking it over I see it is from Automotive Professionals,Inc. Someone please tell me I didn't waste $1500!? It was recommended by my dealer.
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  #4  
Old 07-07-2007, 06:18 AM
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mpe235 mpe235 is offline
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You could have purchased the nissan warranty for that price. I have seen too many aftermarket warranties screw the customers. They will find any reason they can to not cover parts. Also I have seen alot of them go out of business and leave the customers paying for repairs even after they paid for the warranty. My advise, no matter what kind of car you have, but the factory extended warranty.

How many miles are on your murano?
If it is less than 36k the factory warranty should cover the seat.
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  #5  
Old 07-07-2007, 09:40 AM
laurie laurie is offline
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I have 50,000 miles so my original warranty is over. Guess maybe I should think about trading this car in. I'm furious with the dealership(I bought this car new) for selling me this warranty and at Nissan for not standing behind their product!
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  #6  
Old 07-07-2007, 12:58 PM
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mpe235 mpe235 is offline
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Have you ever used the extended warranty?
On some you can cancel them and get some of your money back if you never used them.
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  #7  
Old 10-18-2007, 09:41 AM
GoBucky
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Thumbs down Driver seat

Laurie,

I feel your pain. I, too, am having problems with my driver seat. I took it into my dealership multiple times (only one of which was documented) while the car was under warranty for the seat problems. Now that I have 50,000 miles on it, the power seat has failed. The right side is fixed on the track, while the left side still moves.

I have made 20+ calls to the dealership and Nissan. A goodwill request was denied, but the regional specialist wasn't informed by my servicing dealership that I had it in multiple times under warranty. Now the dealership wants $850 for the parts and labor (they offered to discount to $680, big deal!).

In surfing the internet, I have found hundreds of posts by people with repeated problems with the driver seat rocking and slipping at stop signs. This is how mine began, and I should have been more adamant that the track be replaced before the warranty expired. I also found the same TSB by the NHTSA that you mentioned stating an issue with the Murano driver seat. When I called regarding this I was told that because it is not a recall the owner is responsible for repair.

It is unfortunate that Nissan is willing to lose a loyal customer over $800. Nissan needs to step-up to the plate on this issue and help its owners out. This is our fifth Nissan, and if this problem doesn't get resolved it will be our last.

Dan
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  #8  
Old 10-24-2007, 04:21 PM
villav
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Got driver seat problem too.
Track broke.
Car is 2.5 year old and of corse more then 36000 - 41000.
I got quote today - $377 parts and labor.
And yes it sucks almost new car had no problem for 2.5 years and now this...

Last edited by villav; 10-24-2007 at 04:40 PM.
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  #9  
Old 10-24-2007, 04:36 PM
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mpe235 mpe235 is offline
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I have seen a bunch of these broken seats come through the shop. I am surprised that this has not become a recall. In a collision from the rear it seems like the seat track could break and dump you into the back seat. A scary situation if your car is still in gear and moving and you are now in the back seat and unable to reach the steering wheel.
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  #10  
Old 10-24-2007, 04:40 PM
villav
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I'll try call to Nissan Consumer Affair tomorrow.
Let see what they are going to say.
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  #11  
Old 10-24-2007, 08:00 PM
GoBucky
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Quote:
Originally Posted by villav View Post
Got driver seat problem too.
Track broke.
Car is 2.5 year old and of corse more then 36000 - 41000.
I got quote today - $377 parts and labor.
And yes it sucks almost new car had no problem for 2.5 years and now this...
Villav-

Where did you get that quote to fix your seat? The dealer? My dealer is giving me a "reduced" quote for parts and labor of $680. Was that for a used track? I can't find any salvage yards with a used one in my area.

Thanks,

Dan
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  #12  
Old 11-01-2007, 06:43 AM
laurie laurie is offline
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Default drivers seat

The car seat is still broke after 3 services. Yesterday I was told it would cost over $1000 to fix!!! I have been a strong and loyal Nissan customer but if I don't get some satisfaction from Nissan of North America I am trading this car in. I looked all over the internet for parts and can't find anything. At $1000 I think I should get a whole new drivers seat not just the cushion and track.And I don't know why, if this is a known problem, and worse yet a safety issue why Nissan isn't addressing it by a recall.
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  #13  
Old 11-23-2007, 01:38 PM
branchdist1
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Oh, boy. I'm here because we're having problems with the driver's side seat in our 2003 Murano. Rocks from side-to-side and and left side of the seats sits lower. Where did the $377 quote come from? Who quoted $1000?
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  #14  
Old 11-23-2007, 01:48 PM
laurie laurie is offline
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I was quoted $1000 by my service department. It included parts and labor. Unbelievable, isn't it?
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  #15  
Old 12-18-2007, 07:27 PM
mahodg mahodg is offline
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I'm a victim as well. My driver side seat rocked from side-to-side. I have the Nissan Gold Preferred warranty, and at 43K miles, I was told that this was actually NOT COVERED! They did a goodwill adjustment and I paid $200 to get it fixed - and it is actually fixed and working. They said the actual seat frame was broken. It was a three hour job to pull the seat, disassemble, and then rebuild the frame and put everything back together. It was a situation I simply had to fix, because everytime I turned left, I almost fell over the console into the passenger seat.
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